TOP Five CRM Tools for Small-Medium Business

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TOP Five CRM Tools for Small-Medium Business

So What is a CRM? 


A CRM solution lets you concentrate on your organisation’s relationship with individual people—including clients, service users, employees, or suppliers—during your lifecycle, including finding new customers, winning their companies, and offering support and additional services throughout your relationship.

And Who’s the CRM for?


A CRM framework offers anyone – from sales, customer support, business growth, recruitment, marketing, or every other line of business – a better way to handle the external interactions and relationships that drive success. A CRM tool lets you store customer and prospective contact details, identify sales opportunities, document service issues, and manage marketing strategies, all in one central location—and make information about any customer interaction accessible to everyone in one central location.

This Article 5 TOP CRMs to make use in your business that can help your Business scal

Customer relationship management (CRM) is highly recommended for companies of all sizes as a business strategy. CRM holds a wide range of activities between a company and its customers. CRM tools used as a part of business strategy helps in understanding the customer, retaining them, attracting new ones, and winning new deals, hence increasing revenue as well as profits. Also, CRM tools help in decreasing customer management costs. The advanced technology and a high number of internet usage in recent years have listed many new CRM software tools that are highly customisable. These Software tools come with powerful engines for data analysis, automation of tasks, and balanced streamlining of any business operations.

“You don’t close a sale, you open a relationship if you want to build a long-term, successful enterprise.” –Patricia Fripp 


TOP Five CRM Tools for Small-Medium Business


Zoho CRM is the customer relationship management that helps businesses to simplify their process, provide information the way they want to use it, and ultimately show insights that are helpful for the growth of the business. Zoho CRM is one of the most affordable CRM solutions but also has scalable plans ready for growing companies. Zoho CRM empowers a global network of over 150,000 businesses in 180 countries to convert more leads, engage with customers, and grow their revenue & profitability. Its Multiple channels is supported no matter where customers are. It also has analytics, reporting, automation, and allows for customisation.

Another advantage is the availability of a great number of add-ons and integrations, including other Zoho apps and 3rd party products in various categories such as sales, marketing, business productivity, customer service, social media and much more to offer.


EngageBy is an all-in-one MARKETING CRM tool. It promotes an easy way to acquire, nurture, engage and convert leads into customers. Its an award winning software for marketing, sales, & customer support. Also it is a software with many possibilities for seamless customer experience . More importantly , Engagebay is an affordable HubSpot & MailChimp alternate for small and medium businesses.


Pipedrive Users close an average of 28% more deals. This CRM tool helps to get more hot qualified leads fed straight into your pipeline around the clock from your custom chatbot and web forms. Also, it allows to free up your day to close more deals by automating and tracking sales interactions with synced emails, calendars and calls. It helps to see what works and ditch what doesn’t with pipelines, dashboards, personalised sales tips and a dedicated manager app.

  • No credit card required for sign up
  • Highly rated by thousands of customers
  • 60 sec or less customer support response time

Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.” -Tom Peters 



Freshsales: Manage your entire sales funnel end-to-end and Come with a 21-day free trial.

  • Affordable plans for all business sizes
  • AI-based sales features & visual pipeline
  • One of the easiest CRMs to use

In a CRM like Freshsales, you don’t have to switch between tools for essential sales activities. From one single spot, you can:

  • Make calls
  • Send emails
  • Create reports
  • Prioritise leads
  • Visualise your pipeline
  • Automate repetitive actions 

“How you gather, manage and use information will determine whether you win or lose.” -Bill Gates 


5 . Insightly & VCITA

Insightly Presents one unified platform and Marketing automation that is made simple. it Offers 14 day free trial. Insightly is a CRM tool with no expensive integrations comes with Beautiful email templates and Enterprise-grade dashboards. It allows the user to go beyond transactions and better connections with your customers. Businesses can create unforgettable experiences, and align teams with a CRM built with clients in mind

Its a modern customer relationship platform to grow your business faster by building lasting relationships with your customers, through every step of the customer journey.


vCITA is a CRM solution for small businesses offers a 14-day free trial. VCITA says the search for the perfect small-business CRM ends here.Over 100,000 service-based businesses use vCita to manage and grow their client base and business

  • Ideal CRM for service-based businesses
  • Manage leads, contacts, & clients in one place
  • Integrate seamlessly with other platforms

The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.” -Bill Gates 


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