15 things To Consider when Choosing A Web Design Agency for your service business website.

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things To Consider when Choosing A Web Design Agency

In this era of the digital world,  a modern, mobile-friendly, clean Design, Responsive, and Search Engine Optimised  Website can generate more leads than almost any other digital channel. You should hire a good web design agency because your website is a highly important Online tool for your Business.

With this in mind, we’ve compiled a list of 15 things to consider or look for before Hiring a Web Design Agency.

15 things To Consider When Choosing A Web Design Agency for your Service Business.

  • Before you start looking for web design firms, you should have a good idea of what you want your website to do and what features it MUST have to help you achieve your objectives. After all, your website is a tool for business and marketing, not just a pretty design.

Things you might want your service business website to do:

  • Generate new leads for your business
  • Make Bookings for your services- use of Calendly or other Scheduling tools.
  • Sync with your CRM, like HubSpot, or any other major CRM software. Integrate with your marketing automation tool, like Marketo, or HubSpot Plus Link with your email marketing platform, like MailChimp, or Convert-kit
  • Collect Monthly payments/Donations including subscription-based (recurring) payments/donations;
  • Allow users to fill out forms directly on your site and submit them to your Business.
  • Addition of calculators, pricing Quotes, or any such Interactive tools to help your website visitors to get more Information

Features your service business website would need to help you achieve the above:

  • Clean design, User-friendly navigation, secure site, search-engine-optimised content, Blogs, and conversion-optimised sales pages;
  • Online forms that are secure and safe to use and SSL certified website


1. Have a Look at the Agency Website First

By simply visiting their website, you can determine whether the prospective service provider is full of false promises or the real deal. When it comes to designing their own website, most web design firms put their best foot forwards and pay close attention to detail. 

In their work, you can see a distinct design style, capabilities, and technical expertise, all of which are characteristics of a good website design. It is best if you create a checklist to determine whether the site is responsive, aesthetically pleasing, well usable, and overall site design. You’ll be able to tell if their design style meets your expectations and creative standards.

It is best if you create a checklist to determine whether the site is responsive, aesthetically pleasing, user Friendliness, and overall site design. You’ll be able to tell if their design style meets your expectations and creative standards. Fresh quality content, ease of use, optimisation for mobile use, and optimisation for search and social channels are all characteristics of a good website design.

Examine the market’s other competitors to see if their design style is still current. Above all, the site must be visually appealing, highly functional, and provide a positive user experience. Also, look for good professional writing on their web pages and in their marketing materials.

2. Agency Credibility -Does the Agency website have Testimonials/Reviews

Don’t forget to Google the agency and read the reviews. If their reviews are negative, it is likely that they have a bad reputation in the market as a result of their incompetence. Look for reviews on websites like Glassdoor and yelp, as well as their LinkedIn and social media pages, to see if they have a strong online presence. 

Most agencies showcase their work on LinkedIn, so take a look at that and, if it appeals to you, see if they post on a regular basis. These are the qualities to look for in a web design firm.

“A successful website does three things: It attracts the right kinds of visitors. Guides them to the main services or products you offer. Collect Contact details for future ongoing relations.

3. Look at their web Design Portfolio.

What is the most effective way to determine what to expect from a web design firm or marketing agency? Examine real-world projects they’ve worked on and interact with the finished product. 

You’d like to see actual websites they’ve created that are publicly accessible. It would be even better if they could share information about the goals and strategies that are on display. Take the time to go over their work and assess their progress. They won’t be a good fit if you don’t see anything you like.

Related: Website Portfolio

4. . Check out the Agency's terms and conditions

Determine whether you will need to supply your own photos or pay a fee for stock imagery.  Every Business website needs a balance of stock Photos and Real Business/team Pictures. so, the Real Pictures has to be provided by the Business Owner like the team pictures, logos, Portfolio Pictures Or any such Pictures related to the business. However, there will be some Requirement for stock Photos as well. Inquire whether any of the images from your previous site can be reused in the new design and any extra Charged for stock Images. 

At Digitallydiv Agency , stock Images comes with any web design Bundle you select.

5. Do they outsource their work?

Determine whether your project will be developed in-house or outsourced. Request to meet/talk with the design or technical team. If the work is going to be outsourced, find out where it will be done and whether you will be able to contact the team. 

There are numerous examples of businesses that have an account management team and an outsourced development team. The issue with this scenario is the poor quality of work produced. So, avoid Agencies that Outsource the development work to countries like India, the Philippines, or other countries.

We will provide you with a Developer that will look after all of your needs at Digitallydiv Agency. You can meet everyone who will be working on your project, ensuring that they understand the requirements of your web project. We do all of our work in-house and adhere to strict quality control standards, so you can be assured of high-quality website design, development, and online marketing.

6. Do they provide a balanced approach to online marketing as well as web design?

What  services does the other web design firm provide? Do they have any prior experience with search engine marketing? Will they design the site in such a way that it performs well in search engines? Have they ever tried their hand at online marketing?

One of the major mistakes businesses make while deciding on a web designer is – Hiring a ‘Designer’ to Build Your Website.
Whoa! what do I mean by that? That sounds awkward. So, when I say designer, I mean someone who’s strictly an artist, and there’s a lot of those out there.

Many ‘designers’ are only thinking about the aesthetics of the site. What it looks like, or if it’s unique, or if it follows the latest website design trends.

But at the end of the day, they don’t really ‘get it when it comes to what the primary purpose of a website is.

And so, let me ask you, what’s the primary purpose of a website?
Is it to look awesome? Not really, no. It’s not the primary purpose.
Is it to improve the user experience? Nope..that’s not the primary purpose.
How about winning awards? definitely not.

If you’re running a commercial enterprise, the purpose of the website is to make money. And the only thing you should judge a website by is, ‘does it bring in more money?‘ Otherwise, what’s the point of getting it? Right?

And so, most web designers don’t understand that.
The way we approach it is marketing plus design.

Since we started digitallydiv Agency’s in 2016, we have been developing websites along with search engine marketing(SEO) and online marketing campaigns. We are well-versed in all tried-and-true techniques and are on the cutting edge of new trends.

“If You Think Math is Hard Try Web Design

7. Check out the Agency's track record

Testimonials & Reviews are other important factors to consider but don’t just rely on the ones on the company’s website. Also, check the reviews on Google My Business and Social media Channels

The internet evolves at a breakneck pace. You need a web design company that stays on top of these changes for you so you can focus on running your business rather than on them. It’s risky to put your trust in a fly-by-night web design company that won’t be around in a year. 

Every year, there are a large number of new design firms that open their doors, as well as a large number that close their doors. The longevity of a web design company is a true indicator of its ability. 

You want a company that has been around long enough to be sustainable and that intends to stay in business for the long term, preferably one that intends to grow.

8. Do they follow SEO best practices when building the site?

The best time to start thinking about SEO for your website is when you’re just starting out. You can get things started on the right foot and save yourself some trouble later.

If you’re thinking of getting your service business website build by a web Design Agency, you must make sure that the web Agency Puts the base for your website SEO during the design and build stage.

Related: SEO-All things to know about SEO

“Websites promote you 24/7: No employee will do that.”

9. How well do they understand the buyer persona?

Any digital marketing or web design agency must understand the buyer persona and the buyer’s journey. Ensure that the prospective agency understands your target audience’s demographics, preferences, age, gender, and purchase intent. These factors will assist the agency in creating a design that meets the needs of all buyers. 

Web design is an excellent user interface and interactive design that includes good design and the latest digital marketing strategies. Understanding the buyer persona is important because it allows an agency to design a website that appeals to your target audience.

10. Look at their Online Presence

Make sure to look at the Agency’s Online presence. Are they Regular on the social media channel Like Facebook, Pinterest Or  LinkedIn? How many followers do they have? Are they posting quality content and so on.

11.Pricing & Payment Structure

When it comes to selecting a web design agency for your company, one of the most important factors to consider is the pricing range. When you compare a few web design and development firms, you will notice some differences in pricing, payment plans, and packages. Some agencies prefer a 50% down payment, while others require full payment before any work begins.

If you compare two agencies and one is significantly less expensive than the other, chances are the quality of the work will be lower as well. They say You get what you pay. A high-priced web design firm, on the other hand, is unlikely to be a better fit for your needs may be because of your Budget Constraint. It is not easy to find the right agency that fits your budget. You must really take the time to speak with multiple agencies and match your requirements with their costs, as well as insure that you understand what is included in their price.

12.Chemistry with the Agency

This may really surprise you, and many people take this “Chemistry” for granted, but it is critical that you can effectively interact with the people in the web company you hire. A significant amount of time and effort goes into developing a website, which includes effective communication with your website designer. 

As a result, establishing a simple working relationship and trust is essential. Hiring the most prestigious agency is pointless if your communications with the people you’re working with are ineffective. Along with all other considerations, ensure that the web designer you choose is a good fit for your communication preferences.

13.They’re Not Cheap

Your website is one of the most important aspects of your service business, and when done correctly, it will generate revenue for you. Even if it provides a high return on investment(ROI), your website may be one of the most costly aspects of your business. 

Many businesses regard their website as their best employee who never gets sick or takes a day off when it is built and managed correctly. A good web design company will discuss your marketing budget, business goals, and timeline before establishing a proper quote because this is such an important part of your business.

If they quote you a price without knowing these three factors, it’s a sign that they’re not the right fit for you. If you want a website that will effectively grow your business, you must be willing to engage in an open discussion about it and invest in it. A well-designed website will provide a high return on investment for a well-run business. Even in the best-run business, a bad website will reduce growth, waste marketing budget, and cause buyers remorse. This is not a place where you can afford to make a mess.

14. They Keep Up With The Latest Design Trends

The last thing you want from a new website is a design that appears to be popular ten or twenty years ago. Web design must keep up with the most recent technology and design trends. Customers are much more likely to trust a company if its website is clean, modern, and up to date

High-quality design firms incorporate current trends into their websites. A web designer must understand parallax scrolling, Pop-ups, white space, responsive design, and dozens of other styles and elements. Of course, this does not imply that they should promote all the latest fads. There must be a balance between what is new and what is tried and true. A website must do more than simply look good.

15. They Have Experience In Multiple Industries

You may think it’s Awesome if your web design firm specialises only in one service industry. After all, if all they do is websites for dentists, they must know a lot about dentists, right?  Wrong! This also means you’ll end up with a cookie-cutter website that looks like the One hundred other dentist websites they created last month. 

A web design firm that works with a diverse range of industries is more likely to produce a one-of-a-kind website that will reach a larger and more diverse audience. Your website cannot be the same as everyone else’s. To outperform the competition, it must rise above it.

At Digitallydiv Agency we work with many service Industries including vets, law firms, Dance schools, car salesman websites, Luxury Real Estate, Dentists, Business Coaches, and many more

“Responsive Web Design always plays an important role whenever going to promote your website.”

Wrapping Up!

Choosing the best web design company out of thousands may appear to be a herculean task at first, but if you know what you want, stick to it, and consider these five factors, you will be well on your way to finding the best website designer for your company’s needs in no time. 

Remember that, like anything else, choosing the right firm is not easy, but investing time in the beginning to find the right web agency can save you a lot of trouble in the long run.

PLUS: Whenever you’re ready… here are 3 ways I can help you with your next
website project

1. Free demo Offer
Get a FREE custom Demo of your new website before you sign or pay for
anything. No cost or obligation. Guaranteed! – Contact us Today

2.  How long does it take to build a website?
Before you hire a web designer, Learn about how long does it take to build a Profitable website– Click Here

3. Website Pricing
If you’re curious to know our pricing – Click Here

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Div Acharya

Div Acharya

Div, Founder, and Managing Director at DigitallyDiv strong believer and want nothing more than seeing you and your brand become amazingly victorious. With an MBA degree from Swinburne University Melbourne in tow and a great passion for digital marketing & Social Media Marketing, She is here to stay & grow!. She comes with a passion for helping people gain their confidence in Online Marketing.

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About the Author

Div Acharya, Founder, and Managing Director at DigitallyDiv strong believer and want nothing more than seeing you and your brand become amazingly victorious. With an MBA degree from Swinburne University Melbourne in tow and a great passion for digital marketing & Social Media Marketing, She is here to stay & grow!. She comes with a passion for helping people gain their confidence in Online Marketing.

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Sean Webb
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The Digitallydiv team was Incredible to work with! They took every idea we had and made it a reality to create a true website for our brand. Digitallydiv gives you the support before, during, and after launch that you need. Very Responsive, always looking out for our best interests and offering great advice . Would highly recommend it to anyone looking for website help.
Tanya Martin
Managing Director
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Digitallydiv Web Boutique is fantastic. So happy with Digitallydiv - Great professional team. Love our new website! I would highly recommend Digitallydiv Agency to anyone who values high quality work . Their digital marketing Strategies are #1. A true pleasure to work with the team. Thanks for the Conversion-Ready Website that you have built for our Business, With this New website , we can expect Optimum Returns from Our Other Marketing Activities.
Chris FetcherCEO
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Digitallydiv Agency helped us with the build of our website. I was very impressed with the professionalism, efficiency and passion of the team. The Digital Marketing Strategies they incorporate to Build a Conversion-Ready website are second to none.We are extremely happy with the final result! I would highly recommend using Digitallydiv Agency for your website project!

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